{"page":{"id":"01KY0BM0EDZQQK0BXQ6XWYAX8A","name":"Mercury ","url":"https://status.mercury.com/","updated_at":"2026-10-08T14:58:06Z"},"status":{"description":"Partial System Degradation","indicator":"minor"},"components":[{"id":"01KY0BM0MC771VHX9VN7T2EN80","name":"Account Access","status":"operational","created_at":"2026-07-20T18:11:41Z","updated_at":"2026-09-10T17:15:46Z","position":0,"description":"Signing into your Mercury account on web, mobile, and the Mercury dashboard.","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A"},{"id":"01KY0BM0MC3HTECGCEDSX7XB64","name":"Account Management","status":"operational","created_at":"2026-07-20T18:11:41Z","updated_at":"2026-09-10T17:15:46Z","position":1,"description":" Opening a new Mercury account, adding additional accounts, and viewing your balances and transaction history.","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A"},{"id":"01M0V19CXYPFBY7F4C2TXK7MF9","name":"Account Opening ","status":"operational","created_at":"2026-08-24T23:22:01Z","updated_at":"2026-09-10T17:15:46Z","position":2,"description":"Applying for a Mercury account and completing onboarding. ","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A"},{"id":"01KY0CE1ZKP6CCHSHBRFBSBKXV","name":"Money Movement  ","status":"operational","created_at":"2026-07-20T18:25:55Z","updated_at":"2026-09-10T17:15:47Z","position":3,"description":"Sending and receiving payments, including ACH transfers, domestic wires, international wires, auto-transfers and real-time payments (RTP).","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A"},{"id":"01KY0CE1ZKVKRS90BRBPXFYR65","name":"Cards","status":"operational","created_at":"2026-07-20T18:25:55Z","updated_at":"2026-09-10T17:15:47Z","position":4,"description":"Using your Mercury debit cards and IO credit cards, including transactions, issuance, activation, replacement, Apple Pay, and Google Pay.","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A"},{"id":"01KY0CE1ZKE76797BTV2YW0KHB","name":"Bill Pay \u0026 Invoicing","status":"operational","created_at":"2026-07-20T18:25:55Z","updated_at":"2026-09-10T17:15:47Z","position":5,"description":"Paying vendors and bills from your Mercury account, creating invoices, and accepting customer payments.","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A"},{"id":"01KY0CE1ZKD4PHYVDQ01DAX3AR","name":"Check Deposits","status":"operational","created_at":"2026-07-20T18:25:55Z","updated_at":"2026-09-10T17:15:47Z","position":6,"description":"Depositing checks via mobile capture or web, ordering physical checkbooks, and sending checks via Mercury.","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A"},{"id":"01KY0CE1ZKC38440K812EQ0FQ5","name":"Mercury Treasury","status":"degraded_performance","created_at":"2026-07-20T18:25:55Z","updated_at":"2026-09-10T17:15:47Z","position":7,"description":"Your yield account, securities holdings, and portfolio management.","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A"},{"id":"01KY0CE1ZKFC5GG16WV16YNDJ2","name":"Integrations \u0026 API","status":"operational","created_at":"2026-07-20T18:25:55Z","updated_at":"2026-09-10T17:15:47Z","position":8,"description":"QuickBooks, Xero, and NetSuite sync; bank feeds; receipt capture; and the Mercury public API and webhooks.","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A"},{"id":"01KY0CE1ZKF5XFVX0FM4NQAPQZ","name":"Mercury Personal","status":"operational","created_at":"2026-07-20T18:25:55Z","updated_at":"2026-09-10T17:15:47Z","position":9,"description":"Personal accounts, savings accounts, and joint accounts.","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A"},{"id":"01KY0CE1ZK6DH7FC9AB8RZAWXD","name":"Support","status":"operational","created_at":"2026-07-20T18:25:55Z","updated_at":"2026-09-10T17:15:47Z","position":10,"description":"Getting help and taking action through Command, Mercury's in-app assistant, including asking questions about your account, contacting live support, and managing account actions.","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A"}],"incidents":[{"id":"01M4C6X0YKDXVQ159MFE0NDZJQ","name":"Failed Investments Wire Transfers Out for Some Customers","status":"identified","created_at":"2026-10-07T22:14:18Z","updated_at":"2026-10-08T14:58:06Z","impact":"minor","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A","incident_updates":[{"id":"01M4E0B1XKN96TD0843F6AE89J","body":"We've identified the cause of the failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress.\n\nCustomers may continue to experience delayed or failed Investments transfers out in the meantime. \n\nWe'll confirm once the fix has been fully deployed.","created_at":"2026-10-08T14:58:06Z","display_at":"2026-10-08T14:58:06Z","incident_id":"01M4C6X0YKDXVQ159MFE0NDZJQ","status":"identified","updated_at":"2026-10-08T14:58:06Z"},{"id":"01M4C6X0YK33RP2WGV6Y749AZW","body":"We're investigating reports of failed Investments wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it.\n\nWe'll share an update as soon as we have more information. ","created_at":"2026-10-07T22:14:18Z","display_at":"2026-10-07T22:14:18Z","incident_id":"01M4C6X0YKDXVQ159MFE0NDZJQ","status":"investigating","updated_at":"2026-10-07T22:14:18Z"}]}]}