{"page":{"id":"01KY0BM0EDZQQK0BXQ6XWYAX8A","name":"Mercury ","url":"https://status.mercury.com/","updated_at":"2026-11-06T16:36:00Z"},"incidents":[{"id":"01M6RW367Q83CWZPW99H0MTKGD","name":"Logins Intermittently Interrupted for Some Customers","status":"resolved","created_at":"2026-11-06T16:46:57Z","updated_at":"2026-11-06T16:46:57Z","resolved_at":"2026-11-06T16:36:00Z","impact":"none","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A","incident_updates":[{"id":"01M6RW367Q1KKP34P2G42HYX1Y","body":"From approximately 10:34am to 11:12am ET, logins were intermittently degraded. This incident has now been resolved, with login access fully restored and operating normally.\n\nNo further action is needed. Thank you for your patience.","created_at":"2026-11-06T16:46:57Z","display_at":"2026-11-06T16:36:00Z","incident_id":"01M6RW367Q83CWZPW99H0MTKGD","status":"resolved","updated_at":"2026-11-06T17:23:08Z"}]},{"id":"01M6RW3A38T77GKE9ERMS4WBZ9","name":"Card Authorization Timeouts Impacting Some Customers","status":"resolved","created_at":"2026-11-06T16:47:01Z","updated_at":"2026-11-06T16:47:01Z","resolved_at":"2026-11-06T16:28:00Z","impact":"none","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A","incident_updates":[{"id":"01M6RW3A38C1F5G21NYGNCSZ03","body":"From approximately 8:52am to 9:56am ET, card transaction authorizations were intermittently interrupted. This incident has now been resolved, with card transactions fully restored and operating normally.\n\nNo further action is needed. Thank you for your patience.","created_at":"2026-11-06T16:47:01Z","display_at":"2026-11-06T16:28:00Z","incident_id":"01M6RW3A38T77GKE9ERMS4WBZ9","status":"resolved","updated_at":"2026-11-06T17:17:15Z"}]},{"id":"01M6EZGSCQJHJF3M6WZS10EXAW","name":"Duplicated incoming ACH transactions","status":"resolved","created_at":"2026-11-02T20:34:24Z","updated_at":"2026-11-03T20:00:23Z","resolved_at":"2026-11-03T20:00:23Z","impact":"minor","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A","incident_updates":[{"id":"01M6HFZ72XJ6BKAXXGGQCNGP60","body":"This incident has been resolved. Affected incoming ACH transactions are fully restored and operating normally.\n\nWhat happened:\n\nA processing error on our end caused duplicate ACH transactions to appear in some Mercury accounts. During this time, the balance may have temporarily appeared higher or lower than it should have, and may have received duplicate transaction notifications. \n\nNo further action is needed. Thank you for your patience.","created_at":"2026-11-03T20:00:23Z","display_at":"2026-11-03T20:00:23Z","incident_id":"01M6EZGSCQJHJF3M6WZS10EXAW","status":"resolved","updated_at":"2026-11-03T20:00:23Z"},{"id":"01M6GZY3H0YCBDJSEF1W7NZ4CF","body":"The issue affecting the duplicate display of incoming ACH appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident.\n\nWe'll post a final update once we've confirmed everything is back to normal.","created_at":"2026-11-03T15:20:09Z","display_at":"2026-11-03T15:20:09Z","incident_id":"01M6EZGSCQJHJF3M6WZS10EXAW","status":"monitoring","updated_at":"2026-11-03T15:20:09Z"},{"id":"01M6F3V1HHVRP4FN28VFMSJ5DD","body":"We've identified the cause of the duplicate transaction display issue affecting some incoming ACH payments.\n\nOur team is currently removing the duplicated incoming ACH entries. We will update this page as we make progress.\n\nWe'll confirm once the fix has been fully deployed.","created_at":"2026-11-02T21:49:54Z","display_at":"2026-11-02T21:49:54Z","incident_id":"01M6EZGSCQJHJF3M6WZS10EXAW","status":"identified","updated_at":"2026-11-02T21:49:54Z"},{"id":"01M6EZGSCQF2NY88MFAHXZMFN5","body":"We're investigating reports of duplicated incoming ACH transactions that may be impacting some customers. We are aware of this issue and our team is actively looking into it.\n\nWe'll share an update as soon as we have more information. No action is needed from you at this time.","created_at":"2026-11-02T20:34:24Z","display_at":"2026-11-02T20:34:24Z","incident_id":"01M6EZGSCQJHJF3M6WZS10EXAW","status":"investigating","updated_at":"2026-11-02T20:34:24Z"}]},{"id":"01M5Z0KCEZNCBDTWGVQSQK7SE6","name":"Website Login Issues for Payroll Business Banking Users","status":"resolved","created_at":"2026-10-27T15:45:27Z","updated_at":"2026-10-27T15:46:58Z","resolved_at":"2026-10-27T14:15:00Z","impact":"none","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A","incident_updates":[{"id":"01M5Z0KCEZA4H3JXR3DGVC6D74","body":"Between 9:15 and 10:57 AM CT, a bug in our Payroll product caused business banking Payroll users visiting Mercury via the website to be logged out when they opened the website.  \n\nThe bug has been remediated and the incident is resolved. Logins are fully restored and operating normally.","created_at":"2026-10-27T15:45:27Z","display_at":"2026-10-27T14:15:00Z","incident_id":"01M5Z0KCEZNCBDTWGVQSQK7SE6","status":"resolved","updated_at":"2026-10-27T15:45:27Z"}]},{"id":"01M4C6X0YKDXVQ159MFE0NDZJQ","name":"Failed Investments Wire Transfers Out for Some Customers","status":"resolved","created_at":"2026-10-07T22:14:18Z","updated_at":"2026-10-16T16:13:30Z","resolved_at":"2026-10-14T15:42:15Z","impact":"minor","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A","incident_updates":[{"id":"01M52QTVS7HJ9N173W8505RHND","body":"This incident has been resolved. Investments transfers are fully restored and operating normally.\n\nNo further action is needed. Thank you for your patience.","created_at":"2026-10-16T16:13:30Z","display_at":"2026-10-16T16:13:30Z","incident_id":"01M4C6X0YKDXVQ159MFE0NDZJQ","status":"resolved","updated_at":"2026-10-16T16:13:30Z"},{"id":"01M4XNJED6DGNPK272VXGEZ8YN","body":"We've identified the cause of the new failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress.\n\nCustomers may continue to experience delayed or failed Investments transfers out in the meantime. \n\nWe'll confirm once the fix has been fully deployed.","created_at":"2026-10-14T16:57:45Z","display_at":"2026-10-14T16:57:45Z","incident_id":"01M4C6X0YKDXVQ159MFE0NDZJQ","status":"identified","updated_at":"2026-10-14T16:57:45Z"},{"id":"01M4XN21YAN97XYA1QQSDMARM7","body":"We're investigating new reports of failed Investment wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it.\n\nWe'll share an update as soon as we have more information. ","created_at":"2026-10-14T16:48:48Z","display_at":"2026-10-14T16:48:48Z","incident_id":"01M4C6X0YKDXVQ159MFE0NDZJQ","status":"investigating","updated_at":"2026-10-14T16:48:48Z"},{"id":"01M4XH8691ARC2EB6X6602Y3RQ","body":"This incident has been resolved with no further Investment failures since October 8. Downstream effects and delays have now been remediated, and the final few pending transfers are expected to settle within by end of day October 14.\n\nNo further action is needed. Thank you for your patience.","created_at":"2026-10-14T15:42:15Z","display_at":"2026-10-14T15:42:15Z","incident_id":"01M4C6X0YKDXVQ159MFE0NDZJQ","status":"resolved","updated_at":"2026-10-14T15:42:15Z"},{"id":"01M4V4RGGSPVR8ZHHWF3229KJ6","body":"The issue affecting failed Investment wire transfers appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident.\n\nWe'll post a final update once we've confirmed everything is back to normal.","created_at":"2026-10-13T17:25:29Z","display_at":"2026-10-13T17:25:29Z","incident_id":"01M4C6X0YKDXVQ159MFE0NDZJQ","status":"monitoring","updated_at":"2026-10-13T17:25:29Z"},{"id":"01M4E0B1XKN96TD0843F6AE89J","body":"We've identified the cause of the failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress.\n\nCustomers may continue to experience delayed or failed Investments transfers out in the meantime. \n\nWe'll confirm once the fix has been fully deployed.","created_at":"2026-10-08T14:58:06Z","display_at":"2026-10-08T14:58:06Z","incident_id":"01M4C6X0YKDXVQ159MFE0NDZJQ","status":"identified","updated_at":"2026-10-08T14:58:06Z"},{"id":"01M4C6X0YK33RP2WGV6Y749AZW","body":"We're investigating reports of failed Investments wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it.\n\nWe'll share an update as soon as we have more information. ","created_at":"2026-10-07T22:14:18Z","display_at":"2026-10-07T22:14:18Z","incident_id":"01M4C6X0YKDXVQ159MFE0NDZJQ","status":"investigating","updated_at":"2026-10-07T22:14:18Z"}]},{"id":"01M3YP4RM567YAN471S59TR2ZV","name":"Issues Revealing Card Details on Web and Mobile","status":"resolved","created_at":"2026-10-02T16:11:18Z","updated_at":"2026-10-02T17:29:21Z","resolved_at":"2026-10-02T17:29:21Z","impact":"minor","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A","incident_updates":[{"id":"01M3YTKP32778PMTD3FF96S4QH","body":"This incident has been resolved. Card detail revealing is fully restored and operating normally.\n\nNo further action is needed. Thank you for your patience.","created_at":"2026-10-02T17:29:21Z","display_at":"2026-10-02T17:29:21Z","incident_id":"01M3YP4RM567YAN471S59TR2ZV","status":"resolved","updated_at":"2026-10-02T17:29:21Z"},{"id":"01M3YR0N2SKGNZ3PTNB3G4RGB5","body":"The issue preventing card detail reveals appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident.\n\nWe'll post a final update once we've confirmed everything is back to normal.","created_at":"2026-10-02T16:44:01Z","display_at":"2026-10-02T16:44:01Z","incident_id":"01M3YP4RM567YAN471S59TR2ZV","status":"monitoring","updated_at":"2026-10-02T16:44:01Z"},{"id":"01M3YP4RM5HQ918RV6C0ESWD6T","body":"We're investigating reports of unsuccessful card detail reveal attempts that may be impacting some customers on both web and mobile. We are aware of this issue and our team is actively looking into it.\n\nWe'll share an update as soon as we have more information. No action is needed from you at this time.","created_at":"2026-10-02T16:11:18Z","display_at":"2026-10-02T16:11:18Z","incident_id":"01M3YP4RM567YAN471S59TR2ZV","status":"investigating","updated_at":"2026-10-02T16:11:18Z"}]},{"id":"01M1FPRSTYXHQQZVV4PP2N6XE3","name":"Account Actions Experiencing Delays","status":"resolved","created_at":"2026-09-02T00:02:15Z","updated_at":"2026-09-02T02:07:19Z","resolved_at":"2026-09-02T02:07:18Z","impact":"minor","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A","incident_updates":[{"id":"01M1FXXSXMW9KXSWC3J4KWJB0R","body":"This incident has been resolved. Impacted account functions are fully restored and operating normally.\n\nNo further action is needed. Thank you for your patience.","created_at":"2026-09-02T02:07:18Z","display_at":"2026-09-02T02:07:18Z","incident_id":"01M1FPRSTYXHQQZVV4PP2N6XE3","status":"resolved","updated_at":"2026-09-02T02:07:18Z"},{"id":"01M1FPRSTY41AD6BZ45JCSE1W7","body":"We're investigating reports of delays to automated emails, accounting bank feeds, and transfers that may be impacting some customers. We are aware of this issue and our team is actively looking into it.\n\nWe'll share an update as soon as we have more information. No action is needed from you at this time.","created_at":"2026-09-02T00:02:15Z","display_at":"2026-09-02T00:02:15Z","incident_id":"01M1FPRSTYXHQQZVV4PP2N6XE3","status":"investigating","updated_at":"2026-09-02T00:02:15Z"}]},{"id":"01M1F1XRAYH0K9ZNJYGQT4RH8Z","name":"Intermittent Inbound \u0026 Outbound Call Disruption","status":"resolved","created_at":"2026-09-01T17:57:57Z","updated_at":"2026-09-01T18:36:16Z","resolved_at":"2026-09-01T18:36:16Z","impact":"minor","page_id":"01KY0BM0EDZQQK0BXQ6XWYAX8A","incident_updates":[{"id":"01M1F43Y4N5YYBASV10R5H9PH8","body":"This incident has been resolved. Phone calls with our Support team are fully restored and operating normally.\n\nNo further action is needed. Thank you for your patience.","created_at":"2026-09-01T18:36:16Z","display_at":"2026-09-01T18:36:16Z","incident_id":"01M1F1XRAYH0K9ZNJYGQT4RH8Z","status":"resolved","updated_at":"2026-09-01T18:36:16Z"},{"id":"01M1F1XRAYN0CFFHSXAT4WXMQP","body":"We’re investigating reports of intermittent issues affecting inbound and outbound calls with our Support team that may be impacting some customers. We are aware of this issue and our team is actively looking into it.\n\nWe'll share an update as soon as we have more information. No action is needed from you at this time.","created_at":"2026-09-01T17:57:57Z","display_at":"2026-09-01T17:57:57Z","incident_id":"01M1F1XRAYH0K9ZNJYGQT4RH8Z","status":"investigating","updated_at":"2026-09-01T17:57:57Z"}]}]}